Customer Service Shipping and Order Tracking


Find out where your order is!

As soon as your product(s) ship from our warehouse or from a local retailer, you will be sent an email with your tracking number. If your order is sent in multiple shipments, you will receive a tracking number for each shipment.

You may also check your tracking number or order status by logging into your account on If you need additional information or cannot find your tracking number, please contact Order Support


Ground Shipping Rates
Order Total Shipping Charge
0-$24.99 $5.00
$25-$49.99 $7.00
$50.00-$74.99 $9.00

Order Processing

  • Standard processing time is up to (3) business days.
  • Unless specified otherwise, all orders are shipped using Fed Ex ground service (3-7 business days).
  • Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery.
  • No weekend deliveries are available.
  • K2 Skis is unable to ship to PO Boxes.
  • K2 Skis is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, K2 Skis will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Cancelled Orders

K2 Skis makes every effort to keep items in stock. Occasionally, even after an order has been placed, products will be oversold. If this happens, you will be notified immediately that part, or all, of your order cannot be fulfilled and has been cancelled. We apologize for this inconvenience. Since your card is not charged until your product has shipped, you will not be charged for your order and the authorization will drop according to your bank (2-3 business days but contact your bank for more information).

Out-of-Stock Items

K2 Skis products are currently available online through our website in the United States and Canada regions only.

If you live outside of the US and CA, please use our K2 Skis Retailer Locator to find a shop carrying near you.

Partial Shipments

If only part of your order is unavailable, the remaining items will be shipped to you. Your account will only be charged for the shipped items.

Future Availability

If you are interested in a specific out-of-stock item, continue to check the website periodically and/or contact K2 Skis Customer Service  to find out when the product will be made available.